All orders are expertly packaged, prepared, and shipped within 24 hours after placing the order. We offer FREE shipping worldwide and the typical delivery time frame is between 8-15 days. Depending on your location, you may receive items much earlier. All orders are shipped with the tracking number so you can track it every step of the way! Occasionally, packages may be faced with delays beyond our control such as customs or postal delays.
FREE WORLDWIDE SHIPPING!
Please allow 8-10 days for delivery to United States, Canada, United Kingdom, Australia, New Zealand and all European Union Countries.
Please allow 10-15 days for delivery to the rest of the world.
Handling time is 1-3 business days.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
If you did not receive the product within the guaranteed time (45 days not including processing time), you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.
Your satisfaction is our #1 priority. We offer risk-free ironclad 90-day guarantee. If you do not want the product you’ve received you may request a return to us with no restocking fee for refund, but you must return the item at your expense.
We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
We currently have warehouses located in the United States, Canada and China.
We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
Making YOU happy is our number one priority. If your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
How do I contact you?
If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at firstname.lastname@example.org and we will reply to your inquiry.